Who we are and what these terms cover
NomadsVisa ("we", "us") is an independent visa consultancy based in Kuala Lumpur, Malaysia. These terms apply when you use nomadsvisa.io, including the free eligibility check, and when you buy any of our services. By using the site or paying for a service, you agree to them. If anything in a written quote or agreement we send you differs from these terms, that document wins for that piece of work.
We are not the government
We are not affiliated with, endorsed by, or connected to MDEC (Malaysia Digital Economy Corporation), the Immigration Department of Malaysia, or any other government. Official DE Rantau applications are made at mdec.my/derantau, and you can apply there yourself without us. We do not represent you before the Immigration Department.
Portal access only with your written authorisation
We never log in to, submit through, or change anything on the MDEC portal (or any other government system) in your name unless you have given us written authorisation first, by email or signed form. That authorisation:
- covers only your application, and only the steps it names;
- can be withdrawn by you at any time, in writing;
- ends when our work for you is finished.
If you share login details with us, we use them only for that purpose and you can change your password at any time. Without written authorisation, you submit the application yourself and we guide you.
No one can guarantee approval
MDEC and the Immigration Department decide every application. Neither they nor any third party, including us, can guarantee that a pass will be approved, renewed, or issued by a particular date, and we make no such promise. What we do is help you put together a file that is complete, consistent and meets the published requirements. Our fees are for that work, not for the outcome, so a refused, delayed or withdrawn application is not grounds for a refund.
What we do
Our services are listed on the pricing page: Document audit ($150), Guided ($300), Done-for-you ($500), plus renewals and add-ons. In short:
- Eligibility check. Free. It is general guidance based on your answers, not a decision on your application.
- Document audit and Guided. We review the file you prepare and tell you what to fix. You remain responsible for preparing and submitting it.
- Done-for-you. We prepare the file and, only with your written authorisation, submit it on the MDEC portal on your behalf and handle queries.
Exactly what is included in your service is set out in the quote we send you before you pay. We work to the requirements published at the time; if MDEC or the Immigration Department change their rules partway through, we'll tell you what that means for your file.
What we don't do
- We don't give legal or tax advice. Our guides and emails are general information.
- We don't create, alter or "improve" documents. Everything in your file must be genuine and yours.
- We don't act on the MDEC portal, or anywhere else, in your name without your written authorisation (see above).
Your responsibilities
To work with us, you agree to:
- give us information and documents that are true, complete and genuine;
- tell us promptly about anything that changes, such as your income, employer, clients, passport or family;
- reply to our requests in good time, especially near deadlines such as your pass expiry date;
- pay government fees, bonds and any third-party costs (translations, couriers, insurance, medical checks) yourself.
If information you give us is false or incomplete, the application may be refused, and we can stop working on it. Providing false documents to immigration authorities can have serious consequences, and we will not take part in it.
Fees and payment
- Our fees are in US dollars and are quoted upfront, before any work starts.
- You pay our fee after the free eligibility check and before we begin work. By paying, you confirm you've read these terms, including that the fee is non-refundable.
- Our fees are separate from government fees. MDEC's application fee, the Immigration pass fee, visa fees and any personal bond are paid to the authorities, set by them, and never included in our price.
- Renewal prices and the returning-client discount are shown on the pricing page. Surcharges, such as a rush fee when you start less than 30 days before your pass expires, are quoted before you pay.
Our fee is non-refundable
- Once paid, our fee is non-refundable. That includes if you change your mind, cancel, decide not to submit, or if the application is rejected, withdrawn, delayed or cancelled.
- If new applications are closed when you sign up, we prepare your file so it's ready when they reopen. The fee is still non-refundable if they reopen later than expected or on different terms.
- Government fees are refunded only if the authority that took them refunds them. MDEC's application fee has been non-refundable since 1 May 2025, whatever the outcome.
That's why the eligibility check is free and comes first: we tell you honestly whether you qualify before you pay anything. And if we fail to deliver the work we agreed, for reasons on our side, we'll put it right. Nothing here limits rights you have under consumer law that can't be excluded.
Our liability
We take care over every file, but we aren't responsible for decisions made by MDEC, the Immigration Department or any other authority; for changes to their rules, fees or processing times; for delays or problems caused by information you gave us; or for travel, accommodation or other plans you make before a pass is issued. As far as the law allows, our total liability to you for any service is limited to the fee you paid us for it. Nothing in these terms limits any rights you have that the law says can't be limited.
Using this website
- The information on this site is general guidance, kept as current as we can. Requirements change, so always check the official source; where we differ from MDEC's latest requirements, theirs apply.
- The site's text, design, logo and templates belong to NomadsVisa. You can share links and quote short passages with credit, but please don't copy whole pages or resell our templates.
- Don't misuse the site: no attempts to break it, scrape it at scale, or send spam through our forms.
- We link to other sites, such as MDEC and our booking page on Cal.com. We aren't responsible for their content or how they work.
Your data
How we collect and use your personal data is explained in our Privacy Policy.
Complaints and disputes
If something has gone wrong, email nomadsvisa.io@gmail.com and we'll do our best to sort it out quickly. These terms are governed by the laws of Malaysia, and the courts of Kuala Lumpur deal with any dispute we can't resolve between us.
Changes to these terms
We may update these terms from time to time. We'll change the date at the top when we do. The terms in place when you paid for a service apply to that service.
Questions? Email nomadsvisa.io@gmail.com, or use our contact page.