Who we are
NomadsVisa is an independent visa consultancy based in Kuala Lumpur, Malaysia. We help remote workers and freelancers apply for digital nomad visas. We are not affiliated with MDEC or any government agency. For anything about your data, email us at nomadsvisa.io@gmail.com.
What we collect
We only collect what you give us, plus basic analytics if you allow it.
- The eligibility check. Your answers (where you want to go, how you work, citizenship, age bracket, role and category, income band, how your work is set up, passport validity, who is coming with you) and your name, job title and email address.
- The contact form. Your name, email address and anything else you choose to add: phone or WhatsApp number, destination, citizenship, how you work and your message.
- The newsletter sign-up. Your email address.
- Booking a call. The booking calendar on our contact page is run by Cal.com. When you book, Cal.com receives your name, email address and the details you gave in the contact form or eligibility check, so we can prepare for the call. Anything you add on the booking step goes to Cal.com too.
- Emails you send us. Whatever you include in them.
- Analytics, only if you accept cookies. Google Analytics records how the site is used: pages visited, rough location, device and browser type, how you arrived, and clicks on our booking buttons. It doesn't tell us who you are.
- Meta Pixel, only if you accept cookies. A small piece of code from Meta (Facebook and Instagram) that records which pages you visit here, with your browser and device details. It lets us see whether our ads on Meta bring people to the site, and show our ads to people who have visited. Meta may link this to your Facebook or Instagram account if you have one, under Meta's privacy policy. We never send Meta your form answers, name or email.
We don't ask for passport scans or other documents through this website. If you become a client, we'll agree separately how those are shared and kept.
Why we use it
- To show your eligibility result and email you a copy.
- To reply to you, and to prepare for and hold your call.
- To send occasional updates on nomad visas, if you signed up. To stop them, reply to any update or email us.
- To understand which pages help people, and improve the site.
- To measure our ads on Facebook and Instagram, and show them to people who have visited the site (only if you accept cookies).
We use your details because you asked us to: to get a result, an answer or a call. Analytics and the Meta Pixel run only with your consent. We never sell your data, and the details you type into our forms are never used for advertising.
Who helps us handle it
We use a small number of services to run the site. Each only gets what it needs for its job:
- Vercel hosts the website. Like any web host, its servers see technical details such as your IP address when you visit.
- Resend sends the emails from our forms: your result, and a copy of your details to our team.
- Google runs our team inbox (Gmail), where those copies arrive, and Google Analytics, if you accept cookies.
- Cal.com runs our booking page.
- Meta runs the Meta Pixel, if you accept cookies.
Some of these companies are based outside Malaysia, mainly in the United States, so your data may be processed there. We use established providers that protect it under their own privacy and security commitments.
Cookies and similar tech
The only cookies on this site come from Google Analytics (named _ga and _ga_…, kept for up to two years) and the Meta Pixel (named _fbp and _fbc, kept for up to 90 days). They're set only after you click Accept on the cookie banner. Until then, neither Google Analytics nor the Meta Pixel loads at all.
We remember your cookie choice in your browser's local storage, so we don't ask on every page. You can change your mind at any time: . If you switch them off, we delete their cookies.
How long we keep it
The website itself doesn't keep a database of what you send. Your details arrive in our team inbox as an email. We keep those emails for as long as we need them to help you, and then delete them. Newsletter addresses stay until you unsubscribe. Google Analytics data is kept according to the retention setting in our Google Analytics account, and Meta keeps pixel data under its own policy.
Your choices and rights
Depending on where you live, including under Malaysia's Personal Data Protection Act 2010 and the EU and UK GDPR, you can ask us to:
- tell you what personal data we hold about you, and give you a copy;
- correct anything that's wrong;
- delete it;
- stop using it for updates, analytics or ad measurement.
Email nomadsvisa.io@gmail.com and we'll reply within 21 days. If you're not happy with how we've handled your data, you can also complain to your local data protection authority.
Keeping it safe
The site runs over HTTPS, and access to the inbox where your details arrive is limited to our team. No method of sending or storing data online is perfectly secure, but we take reasonable care and keep what we collect to a minimum.
Children
This site is for adults applying for a visa. We don't knowingly collect data from anyone under 18. Under-18s who travel as dependants are included through their parent or guardian.
Changes to this policy
If we change how we handle your data, we'll update this page and the date at the top.
The rules for using the site and our services are in our Terms and Conditions.
Questions? Email nomadsvisa.io@gmail.com, or use our contact page.